generic-desktop-2

Please fill in all the fields marked with a *.

To move to the next section upon completion of the previous just press the symbol

-- Please Choose --
-- Please Choose -- Mrs Ms Miss Mr Dr Mx Prof Rev
Title is a required field.
First name is a required field. First name must contain valid characters.
Last name is a required field. Last name must contain valid characters.
-- Please Choose --
-- Select -- January February March April May June July August September October November December
Date of birth is a required field.
Date of birth is a required field. Date of birth must be valid and not set in the future. You must be over 18 to apply. Date of birth must be greater than 1900
Email is a required field. Invalid Email. Email and Email confirmation do not match.
Email confirmation is a required field. Invalid Email confirmation. Email and Email confirmation do not match.
A Mobile Number or Home Number is required
Mobile Number or Home Number is required. Mobile Number must start with 07 and be 11 digits long.
Why do we need this
Mobile Number or Home Number is required. Landline number must start with 01, 02 or 03 and be 11 digits long.

Address Line 1 is a required field.
Search
Postcode is a required field. Please include the space in your postcode to help us recognise your address as quickly as possible.
No address match with the criteria More than 100 entries match with the criteria.
-- Please Choose --
-- Please Choose --

Town or City is a required field.

Set up at least one pet profile to continue.

My VIP's profile

Pet name is a required field.
mm
-- Select -- January February March April May June July August September October November December
Pet date of birth is a required field.
Pet date of birth is a required field. Pet date of birth must be valid. Pet date of birth cannot be greater than 6 months in the future. Date of birth (Year) is not in the correct range.
-- Please Choose --
-- Please Choose --
Pet type is a required field.
All
Pet breed is a required field.
-- Please Choose --
-- Please Choose --
Pet temperament is a required field.
What does this mean

The VIP club has raised and counting...

Every time you swipe your VIP card at the till or online, you raise Lifelines for less fortunate animals.

The VIP club's Lifelines provide over 700 UK animal charities with vital food, medicines and toys – bringing health, comfort and joy. From local hedgehogs and horses to national rescue homes and rehabilitation.

Swipe your VIP card at the till in stores, at the Groom Room and Vets4Pets, or flag at the online checkout.

Search
-- Please Choose --
Store is a required field.
You can change this at any time.
Local National
-- Please Choose --
Charity is Mandatory.

Take a look at our terms and data policy

Data Protection
Pets at Home Limited and the Pets at Home Family (our charity Support Adoption for Pets, Companion Care Services Ltd, including Vets 4Pets and Groom Room) are committed to protecting your privacy. We will only use your information in accordance with the Pets at Home Privacy Policy and the VIP Terms and Conditions. Your information is safe with us and will never be released to companies outside the Pets at Home Family for marketing purposes.

By signing up to the VIP scheme, you consent to the Pets at Home Family contacting you from time to time by email, post or phone with details of offers, reminders and information about products and services which may be of interest to you, or to help us improve our services through customer research and statistical analysis. You can opt out of receiving information by clicking the link at the bottom of each email or SMS we send to you, or by contacting the VIP Helpline on 0800 328 4204. For further details on how we use your information, please see our Privacy Policy.

Terms and Conditions
1. These Terms and Conditions apply to the VIP scheme and participation in the scheme is considered as acceptance of these Terms and Conditions. All participants must be resident in the UK and aged 18 or over.
2. You may only use your VIP card in Pets at Home stores, Vets4Pets and Companion Care surgeries, online or for Pets at Home grooming services.
3. Accounts are not transferable and participants are only entitled to one account each. Your VIP card is not transferable, may not be sold and can only be used by the person whose name is on the card.
4. The VIP card, account, key fobs, coupons, vouchers and Lifelines in whatever form they are issued remain the property of Pets at Home at all times, who reserve the right to decline to issue or withdraw or cancel the card at any time, or to terminate the VIP scheme, or alter or amend the Terms and Conditions of VIP without notice at any time.
5. Your VIP card cannot be used as a credit, debit or cheque guarantee card, or for any business scheme or transaction.
6. Participants must register their personal details and keep Pets at Home informed of any changes. Pets at Home cannot be held responsible any loss of Lifelines, offers, coupons or vouchers incurred as a result of incorrect details. New accounts which have not been registered within 2 years of first being used will be removed and any Lifelines, offers, coupons or vouchers forfeited.
7. Participants can choose to leave VIP at any time. By leaving, participants forfeit the right to any Lifelines already accrued or vouchers issued.
8. Participants who do not collect Lifelines for 2 years may be removed from VIP and may need to apply for new membership should they wish to rejoin.
9. If your card is lost or stolen please phone the VIP helpline on 0800 328 4204 who will cancel your existing card and issue you with a new card.
10. The Pets at Home VIP card is promoted by Pets at Home Ltd, Epsom Ave, Stanley Green, Handforth, Cheshire SK9 3RN.
11. These Terms and Conditions shall be governed by English law and any disputes will be decided only by the English courts. A person who is not a party to these Terms and Conditions will have no right to enforce any of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
12. Pets at Home reserves the right to change these Terms and Conditions at any time by giving reasonable notice for legal, regulatory, business or policy reasons.
13. If you have any questions in relation to these Terms and Conditions or the VIP scheme, please call the VIP Helpline on 0800 328 4204.

Lifelines
14. You will earn Lifelines by presenting your VIP card in store or by providing details online at the time of purchase. For every £1 you spend at Pets at Home you will earn 1 Lifeline (although this can be altered at the discretion of Pets at Home without notice at any time).
15. If you forget to present your card, Pets at Home will honour Lifelines earned within 30 days of the date of purchase. Please contact the VIP Helpline on 0800 328 4204 for more details, and have your proof of purchase ready.
16. Lifelines collected on additional VIP cards will be credited to the main participant’s account.
17. Once you have chosen your nominated charity, 300 Lifelines will be converted into a £1 Pets at Home gift card or equivalent value of goods or services or cash and will be donated to your nominated charity on a quarterly basis (at the end of March, June, September and December). The gift cards can be used by the charity to pay for goods in Pets at Home stores or grooming services. If you have not chosen a charity, or if, for reasons beyond our control, we are unable to donate your Lifelines to your nominated charity, your Lifelines will be donated to a default charity, which shall be selected by Pets at Home and communicated on the VIP website https://cloud.digital.petsathome.com/devvip from time to time.
18. To choose your nominated charity from the list of charities approved by your local Pets at Home store, or to change your nominated charity at any time, or to find out how much has been donated to charity by the VIP scheme, go to www.petsathome.com/VIP and log into your account. Pets at Home reserves the right to change the list of nominated charities from time to time. Changes to your nominated charity will take effect at the end of the quarter.
19. Lifelines cannot be exchanged for cash and will have no value until converted into a gift card for the relevant charity at the end of each quarter.

Your consent to marketing
Membership of the VIP club provides you with access to a range of VIP club benefits from Pets at Home and the Pets at Home Family (currently Pets at Home, Companion Care Vets, Vets4Pets, the Groom Room and our charity Support Adoption for Pets) and our selected VIP club partners. You can find an up‑to‑date list of the Pets at Home Family and VIP club partners here.

We will only use your information in accordance with our Privacy Policy and the VIP club Terms and Conditions. Your information is safe with us and will never be released to companies outside the Pets at Home Family for marketing purposes.

By providing us with your details and signing up to the VIP club, you confirm that you have read and accept the VIP club Terms and Conditions (as above).

As a member, you will receive personalised benefits, including savings, offers, reminders, invitations to customer research and information about VIP club products and services by email, post, phone and text message.

You can opt out of receiving VIP club benefits at any time by following the unsubscribe process in each communication we send to you, by contacting the VIP Helpline on 0800 328 4204 or by updating your preferences in our preference centre.

If you don't want to receive VIP club benefits by email or text message, please tick below (if you do tick a box, this means that you won't receive your VIP club benefits, including exclusive offers, by email or text message):